FAQ
What currency are the prices that I see on the site?
All prices are in USD.
I just placed an order, when will it ship?
We try our best to ship items as soon as possible. If you place an order before 4:00 pm EST we will ship your order the same day, average shipping times are 3-5 days.
Tracking numbers will be updated 1 day after your order has been SHIPPED. If you don't have a tracking number after 2 business days please email us at admin-social@pinnacle-brandsllc.com.
I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100% money-back guarantee if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. Customers are responsible for return shipping costs. Once we have received the product we will refund the full amount of your original purchase. Please include your full name and order numbers on the returned parcels.
Please note: If your package is on the way, you must wait for it to arrive and then return it before receiving a refund.
Can I cancel my order?
You are able to cancel your order with no penalty! Your order must be canceled before it ships. If the item is already shipped, please use our easy return system to get a full refund.
I have entered an incorrect address what do I do now?
If you have misspelled or auto-filled an incorrect address, kindly notify us immediately at 201-528-9430 or via email at admin-social@pinnacle-brandsllc.com. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after 24 hours of incorrect submission.
How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 3-5 business days depending on the state.
I have a question that wasn't answered, can you please help?
Absolutely, we are here to help! Please send us an email to admin-social@pinnacle-brandsllc.com, and we will be happy to assist you in any way we can.
For a prompt response, please attach your order number, name, and address with your issue or question.
All prices are in USD.
I just placed an order, when will it ship?
We try our best to ship items as soon as possible. If you place an order before 4:00 pm EST we will ship your order the same day, average shipping times are 3-5 days.
Tracking numbers will be updated 1 day after your order has been SHIPPED. If you don't have a tracking number after 2 business days please email us at admin-social@pinnacle-brandsllc.com.
I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100% money-back guarantee if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. Customers are responsible for return shipping costs. Once we have received the product we will refund the full amount of your original purchase. Please include your full name and order numbers on the returned parcels.
Please note: If your package is on the way, you must wait for it to arrive and then return it before receiving a refund.
Can I cancel my order?
You are able to cancel your order with no penalty! Your order must be canceled before it ships. If the item is already shipped, please use our easy return system to get a full refund.
I have entered an incorrect address what do I do now?
If you have misspelled or auto-filled an incorrect address, kindly notify us immediately at 201-528-9430 or via email at admin-social@pinnacle-brandsllc.com. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after 24 hours of incorrect submission.
How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 3-5 business days depending on the state.
I have a question that wasn't answered, can you please help?
Absolutely, we are here to help! Please send us an email to admin-social@pinnacle-brandsllc.com, and we will be happy to assist you in any way we can.
For a prompt response, please attach your order number, name, and address with your issue or question.